Casa Basalto Hotel - Pachuca

Good choice of goodies for breakfast. Clean room with the AC was out of control and a water based device, as for instance, and smoke detectors too for guests' safety. Great location a 10-15 minute walking distance from David Ben Gurion Park.

comfortable stay, as always. the hotel was modern, with marvellous location in the middle of jackson. a great selection of excellent options for meal. the rooms where the ac was out of control.

In a twin room here, you can enjoy central heating to keep you cozy, a laptop-friendly safe to store your valuables, and a flat-screen TV for entertainment 🛋️.

Thank you for a really comfortable stay. It's a fairly clean hotel with well-designed and clean rooms. - Helpful staff. - the location is the best, particularly good, 1 mile from Galerias Pachuca.

I recently stayed at this luxurious 4-star hotel and found it to be a truly delightful experience. The location of this place was perfect for all my activities, with easy access to downtown and other popular sites. The hotel staff was exceptionally polite and made me feel welcome throughout my stay. The rooms were not only clean but also well-designed, providing both practicality and comfort. I particularly enjoyed the quietness of the rooms at the back, as well as their spacious size. The added bonus of having an underneath, closed garage to park my car at night was a great convenience.

I would highly recommend this hotel to my family and friends, as it offers a wonderful experience. The staff at this venue is truly remarkable and ensures that all your needs are taken care of.

Great location, just a short walk from a cool park. the rooms were awesome, with super strong AC that made us feel really comfortable 😎.

The hotel is beautiful and well-maintained, with a friendly and helpful staff. The location is convenient for accessing downtown and other attractions in the area. The food at the restaurant is excellent.

One drawback was the small parking lot, difficult to maneuver in and out. I was not informed about the drinking water situation, which led to being charged for bottled water.

Great Location, Helpful Staff, Well-Kept Premises, Spacious Rooms, Secure Parking, Excellent Food, Pretty Decor, Clean Atmosphere

Nothing all good.

Friendly staff and great location. Clean premise, and delicious food on the spot. The hotel staff is definitely the property's most valuable asset, helping guests at their level best. The location is perfect for all kinds of activities such as business or sightseeing, and the premises, including the landscape, are well maintained and brand new.

No provision of proper cooling and an out-of-control air conditioning system in rooms was a significant issue during the stay. the parking facilities were meager and challenging to maneuver for guests with larger vehicles.

We had a wonderful stay in this hotel. Best aspects were the staff who were polite, the location which was convenient for our activities, the cleanliness of the room and hotel facilities that were well maintained. We appreciated the parking on premises and transportation was readily accessible.

Nothing to fault.

The location of this hotel is great for exploring the nearby downtown area and other sites. the staff members are friendly and helpful, making our stay pleasant. the rooms are well-designed and practical, with amenities such as a cooling water-based device for warm days. the quiet rooms on the back of the hotel are spacious and comfortable to rest after a busy day. the parking area underneath the hotel is a convenient feature.

The hotel management called multiple times to push guests to cancel their reservations. It made us feel uncomfortable and unwelcome.

The hotel's food was exquisite, and the rooms were elegantly designed and spacious. the secure parking garage located under the hotel was a great benefit, and the location of the hotel was ideal as it offered easy access to nearby attractions.

the hotel staff member phoned us and tried to persuade us to cancel our plans, claiming that they had guests on their waitlist and wanted to resell our room potentially at a higher rate, despite already having charged us.